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About Mary Jane Copps

Mary Jane Copps is the CEO of The Phone Lady, a North American company thatfocuses on excellent telephone communication skills. Throughworkshops, coaching, keynotes and customized training, ThePhone Lady has significantly improved the revenue performance of large corporations, small businesses, international charities, local not-for-profits, universities and colleges. After gaining ecognition throughout … Continue reading

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About Doug Dvorak

Doug Dvorak is the CEO of The Sales Coaching Institute, a worldwide organization that assists clients with sales productivity training and customized motivational workshops, and other aspects of sales and marketing management. Mr. Dvorak’s clients are characterized as Fortune 1000 companies, small to medium businesses, civic organizations and service businesses. … Continue reading


Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

The frustration of voicemail and the ease of email have caused the majority of sales teams to abandon the most effective tool in their sales kit … the telephone. Yet prospects are hungry for the intimate conversations and excellence of service that only the phone provides. Is your sales team making fewer phone calls? Are they frustrated with voicemail and their ability to reach prospects and existing customers? Has email become their primary means

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S.M.A.R.T. Phone Selling increases sales revenue by giving you and your sales team the skills to:

Identify the number of calls necessary to reach – and exceed – your goals;

Create dynamic messages that dramatically improve your call return rate;

Work with gatekeepers to reach more decision makers;

Ask great questions – and know when to ask them;

Employ active listening skills to “hear” more about your prospects’ needs and desires;

Design a compelling 20-second phone pitch that immediately engages prospects;

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and your team the necessary skills and tools to pick up the phone – and make sales happen!


Christine and Doug –Great job in Vegas last week! The program was highly interactive and most importantly, provided attendees with skills and actionable ideas….Your messages of differentiating sales processes between men and women were timely and impactful. We’re already planning on bringing you two back next year. I highly recommend this program to companies and associations!”

- Z. Clark, Director of Education, SEMA