Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

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voicemail and the ease of email have caused the majority of sales teams to abandon the most effective tool in their sales kit … the telephone. Yet prospects are hungry for the intimate conversations and excellence of service that only the phone provides. Is your sales team making fewer phone calls? Are they frustrated with voicemail and their ability to reach prospects and existing customers? Has email become their primary means of communication? If so, you are missing out on sales opportunities and increased revenue.

S.M.A.R.T. Phone Selling increases sales revenue by giving you and your sales team

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the skills to:

Identify the number of calls necessary to reach – and exceed – your goals;

Create dynamic messages that dramatically improve your call return rate;

Work with gatekeepers to reach more decision makers;

Ask great questions – and know when to ask them;

Employ active listening skills to “hear” more about your prospects’ needs and desires;

Design a compelling 20-second phone pitch that immediately engages prospects;

Inspire conversations that build trust and loyalty;

Schedule more appointments with deeply qualified prospects;

Research quality prospects using LinkedIn, Google, Twitter, etc.

Knowing how to communicate effectively on the telephone is key to sales success. Through thoughtful conversation and discussion you will build greater trust and learn more about the needs and desires of your customers – needs and desires you can fulfill with your products and services.


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Interested in increasing sales through “SMART” Phone Selling? Learn how

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About Mary Jane Copps

Mary Jane Copps is the CEO of The Phone Lady, a North American company thatfocuses on excellent telephone communication skills. Throughworkshops, coaching, keynotes and customized training, ThePhone Lady has significantly improved the revenue performance of large corporations, small businesses, international charities, local not-for-profits, universities and colleges. After gaining ecognition throughout … Continue reading

About Doug

Doug Dvorak is the CEO of The Sales Coaching Institute, a worldwide organization that assists clients with sales productivity training and customized motivational workshops, and other aspects of sales and marketing management. Mr. Dvorak’s clients are characterized as Fortune 1000 companies, small to medium businesses, civic organizations and service businesses. … Continue reading