| Mary Jane Copps
is the CEO of The Phone Lady, a North American company thatfocuses on excellent telephone communication skills. Throughworkshops, coaching, keynotes and customized training, ThePhone Lady has significantly improved the revenue performance of large corporations, small businesses, international charities, local not-for-profits, universities and colleges. |
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| Doug Dvorak
has been the number one salesperson for every company he has sold for and is now one of the world’s most sought-after sales educators. He has authored eight books and has presented to more than 500,000 business professionals in all 50 states and more than 31 countries. Dvorak is the Founder and Managing Principal of The Sales Coaching Institute. |
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